At luxuriousstride.com, customer satisfaction is our priority. We strive to ensure you are happy with your purchase. However, if you need to return a product or request a refund, please review our policy below:
1. Return Policy
1.1 Eligibility for Returns
Products can be returned within 1 business day of delivery.
The product must be unused, undamaged, and in its original packaging with all tags intact.
1.2 Non-Returnable Items
Custom or personalized orders, and products damaged due to customer mishandling, are not eligible for return.
1.3 Return Process
To initiate a return, please call or contact us at +91 8484864982 or email us at luxuriousstride@gmail.com.
Our team will guide you through the return process, including packaging and pickup arrangements.
2. Refund Policy
2.1 Refund Eligibility
Refunds are processed after the returned item has been inspected and verified.
If the return is approved, the refund will be initiated.
2.2 Refund Timeline
Refunds are credited to the original payment method within 3 to 4 business days of return approval.
2.3 Refund Method
Payments made via credit/debit cards, net banking, or UPI will be refunded directly to the same account.
3. Order Cancellation
3.1 Orders can be canceled before shipment. Contact us immediately at +91 8484864982 to cancel your order.
3.2 If the order is already shipped, cancellation requests will be treated as returns and subject to this policy.
4. Customer Support
For any questions or concerns about returns or refunds, please contact us:
Phone: +91 8484864982
Email: luxuriousstride@gmail.com